HELP & SUPPORT
Here are some answers to common support questions. If you can't find the answer you are looking for contact us with your order number and we'll assist you as soon as possible.
Q. I can't find my download link. Where is it?
A. Download links can take up to 10 minutes to arrive. If it still hasn't arrived after that time, check your junk mail folder and if you still can't find it, contact us with your order number and we'll send you a new link A$AP.
Q. When I try to open the .Zip file it converts to a .CPGZ file and won't open. What's the deal with that?
Using a download manager can help minimise any problems downloading large files, allowing you to pause/resume the download. Download here For Chrome or Firefox. If you're a Mac user, you may also like to try installing The Unarchiver for unzipping the file rather than OSX's Unarchive utility.
Q. I'm running CS5 or lower Adobe Applications, will your products work?
Q. My product won't work/open/install. Can you help?
Q. I emailed a support question and havn't heard back.
Q. You supply your bitmap textures as flattened 1 Bit Tiff files. Why is this?
To ensure your textures are the highest quality possible with no grey pixels and only a single black channel. All of our bitmap textures are supplied at 1200dpi. This format vastly reduces files sizes for delivery, and on your hard drive.
By supplying as bitmap tiff files, your textures are ready to be placed directly into your Illustrator files (or InDesign files) where can you work with them transparently, apply colour, use as background textures or mask them into specific sections of your artwork. No need to flatten transparent PSD's or PNG's and save duplicate files in separate folders. For those who apply their textures in Photoshop it's as simple as copying and pasting the black channel into your photoshop artwork file. Every texture pack includes a handy Photoshop action to automate this process.
Q. I'm new to this. How do I add textures to my work.
Q. Can I get a refund?
A. Of course. If you don't like your product, it doesn't do what you thought it would, or if it doesn't suit your style of work, contact us with your order number for a no-questions asked refund. Please allow up to 7 days for processing from the time of your refund request.
Q. Can I install my product on multiple computers for use by multiple users.
A. Each purchase is for one user on one computer only. You must purchase a new copy of the product for each and every user. Check our Licence Agreement here for usage restrictions. To enquire about discounted studio pricing for more than 10 users contact us