Here are some answers to common support questions.

 


Q. Where can I download my digital goods?

A. Your download link can be found in any of the following 3 locations: 



1. ON THE ORDER CONFIRMATION PAGE

Your download link appears on the Order Confirmation Page immediately after placing your order.

2. IN YOUR ORDER CONFIRMATION EMAIL
You'll find you download link at the top of your Order Confirmation Email. If you paid with PayPal your Order Confirmation will be sent to the email you use to login to your PayPal account so be sure to check there also. 

Occasionally, Order Confirmation Emails will go missing or get filtered into your junk folder. Try searching your email for the subject line "Order #TGTS".

3. IN YOUR CUSTOMER ACCOUNT
If you have registered for a customer account, login and click your order number (#TGTSXXXX). You will find the "Download Here" link under the product title. 

If you've previously checked out as a guest, you can register a new account using the same email address you made your previous purchase with. Our system will automatically save your order history and download links to the new account. 

 


Q. Where can I find my original download links?

If you have registered for a customer account, login and click your order number (#TGTSXXXX). You will find the "Download Here" link under the product title. 

If you've previously checked out as a guest without registering an account, you can register a new account using the same email address you made your previous purchase with. Our system will automatically save your order history and download links to the new account. 

Due to server upgrades, orders placed before November 2017 have expired. Contact us for a new download link.


Q. My Photoshop brushes texture is a completely different texture to the preview or is producing unexpected results. How do I fix this?

A. Many of our brushes contain embedded texture patterns and settings. If you have a lot of custom brushes installed, Photoshop can become overloaded resulting in mis-matched textures and brush settings.

Whilst having too many custom brushes installed is the most common reason it can also be the result of a corrupted preferences file. 


HOW TO FIX THIS ISSUE:


Step 1.
Check your list of brushes and make sure you can locate where the original files for these brushes are saved on your computer. We’re going to be uninstalling them from Photoshop so you’ll need to be able to locate the files to re-install them again later.

Step 2.
Delete all of your Brushes and patterns. (Got to edit > presets > preset manager and choose Brush or Pattern from the dropdown). Before deleting, save a backup copy of all Brushes and Patterns to your desktop just in case.

Restart your computer then install just one brush set (including any pattern sets required) following the installation instructions included with your brushes. If the everything is back to normal, re-install additional brush sets. See below for advice on good brush management.


If the error persists, continue to Step 3. 

Step 3.
Reset your Photoshop preferences using the manual method in this video.

Be sure to restart when you’re done.

Step 4.
After restart, install just one brush set (including any pattern sets required) following the installation instructions included with your brushes. Everything should be back to normal, re-install additional brush sets. 

PRACTICE GOOD BRUSH MANAGMENT:

To avoid brush errors and keep Photoshop running smoothly, it’s a good idea to manage your brushes regularly and only install what you need or use on a daily basis. 

  • Familiarise yourself with installing and uninstalling brushes via the Preset manager (Edit > Presets > Preset Manager > load /delete). It's not as scary as it sounds and loading brushes on the fly will seem to be much less of a headache once you're familiar with the process. 

  • Store your brush and pattern files in an easy to find location on your hard-drive (not an external drive). Ideally they should be saved in the Photoshop application folders as this is the first place Photoshop looks when locating missing brush files or patterns. 
    • (Mac OS: Application > Photoshop > Presets > Brushes/Patterns
    • Windows: Program Files > Adobe > Photoshop > Presets > Tools
  • This is the big one! Delete brush sets when they are not being used. Overloading your system with brushes, patterns and even fonts that aren’t being used daily can overwhelm photoshop causing preference files to corrupt. 
It may take an extra minute to load that brush set you need today but it will help keep Photoshop running smoothly and save you the extra hassle of resetting your preferences if things go wrong. 

 


Q. When running an automated distressing action in Photoshop, the action stops and I'm prompted to choose a pattern.

A. The prompt will look like this. It is likely that the pattern set used by your action has disconnected from Photoshop. 

TO FIX THIS ISSUE:

Reinstall the pattern set (.pat file) following the installation instructions included with your purchase.
 


Q. Can I use my Photoshop brushes in Affinity Photo or Affinity Designer? 

A. Technically yes, but they're not designed to. Photoshop brushes saved in .abr format may work in Affinity Photo however we do not test, support, provide installation guides or refunds for Affinity Photo or Designer. You're on you're own kid. Godspeed!


Q. Can I use my Photoshop or Illustrator Brushes and Patterns on my iPad. 

A. Absolutely. Use Astropad to turn your iPad into a drawing tablet. With Astropad you can run all of your regular Adobe desktop apps on your iPad.

Adobe have announced plans to release a full version of Photoshop for iPad in early 2019 with Illustrator to follow shortly after. In the meantime, Astropad is by far the best workaround we've seen for running Adobe apps on your iPad. 


Q. How do I install brushes in Procreate for iPad?

TO INSTALL USING YOUR DESKTOP: 

Watch our video tutorial.

TO INSTALL DIRECTLY TO YOUR iPad WITHOUT A DESKTOP:

Download our eBook Tutorial.

 


Q. Procreate crashes when I install brushes from Dropbox or another cloud service. How can I fix this?

A. Deleting and reinstalling the Dropbox app my fix the issue however the most effective solution is to install your brushes via your iPad's storage. 

Step 1. 
Transfer your Procreate brush files from your desktop computer via Air Drop (or iTunes for Windows users) and choose On My iPad as the destination.

Step 2. 
Install your brushes again, this time locating the files in the On My iPad tab in the files app instead of Dropbox.

 


Q. Can I get an offical invoice / receipt for my taxes? 

A. Absolutely. You can download a detailed invoice PDF from the link at the bottom of your Order Confirmation Email.

All invoices are in US Dollars. We apologise that we are unable to supply invoices in your local currency. 

EU Customers note: Our invoicing system does not currently allow for the inclusion of customer VAT numbers on our invoices. You are not required to display your VAT on receipts or invoices from non-EU suppliers.
 


Q. When I try to open the .Zip file it converts to a .CPGZ file and won't open. What's the deal with that?

A. A CPZG file extension indicates an incomplete or partial download caused by interruption to your internet connection (for example, if your ISP has a brief outage or your computer goes to sleep during download). Try downloading again ensuring you have a good connection and your machine does not go to sleep during the process. 

Using a download manager can help minimise any problems downloading large files, allowing you to pause/resume the download. Download here For Chrome or Firefox. If you're a Mac user, you may also like to try installing The Unarchiver for unzipping the file rather than OSX's Unarchive utility. 



Q. I'm running CS5 or lower Adobe Applications, will your products work?

A. The short answer is no.

The long answer is maybe but probably not ¯\_(ツ)_/¯ . Our Brushes, Smart PSD's Actions and Vector Swatches are optimised for CS6 and up only. Some will partially work but none will work 100% as intended. 

You will have no problem using the .tif texture images in our texture packs but you may experience slow performance with some of our more detailed halftone vectors. This will depend on your processing power and RAM. Earlier versions of Photoshop will not be fully compatible with our 5000px brushes or smart PSDs. 


Q. You supply your bitmap textures as flattened 1 Bit Tiff files. Why is this?

A. There's a couple of reasons for this.

1. QUALITY
To ensure your textures are the highest quality possible with no grey pixels and only a single black channel. All of our bitmap textures are supplied at 1200dpi. This format vastly reduces files sizes for delivery, and on your hard drive. 

2. WORKFLOW
By supplying as bitmap tiff files, your textures are ready to be placed directly into your Illustrator files (or InDesign files) where can you work with them transparently, apply colour, use as background textures or mask them into specific sections of your artwork. No need to flatten transparent PSD's or PNG's and save duplicate files in separate folders. For those who apply their textures in Photoshop it's as simple as copying and pasting the black channel into your photoshop artwork file. Every texture pack includes a handy Photoshop action to automate this process. 

Related Blog Post: 1200ppi or Die.



Q. Some of your Photoshop Brushes are .abr files whilst others are .tpl files. Why?

A. We use .abr brush files for most of our brushes. However, some brushes (such as our Lithotone Gradient Brushes and Beat Tones Halftone Shader Brushes use custom blend modes and flow settings that require them to be saved as Tool Presets. 

If you're using Photoshop Creative Cloud 2018 or higher, you can now import .tpl files directly into your Brush Preset Picker. 



Q. I'm new to this. How do I add textures to my work.

A. There are almost limitless ways to add texture to your design and illustration work. Andrew Fairclough's Skillshare class True Grit: Handmade Textures & Halftones For Designers & lllustrators is a great place to start for a broad overview of creating, processing and applying textures to your work.  



Q. Can I get a refund?

A. If you don't like your product, it doesn't do what you thought it would, or if it doesn't suit your style of work, contact us with your order number for a no-questions asked refund (value bundles not included). See our full refund policy here.

 


Q. Where can I find your license agreement. 

A. You'll find our easy to understand license agreement here.  

 


Q. Can I use your products in commercial projects or products for sale. 

APlease do. For physical products for sale, the only stipulation is that your design must add value to the original texture or asset. i.e. must be used as part of a larger creation, not be the entire creation itself. 

Our products cannot be re-sold (or offered for free) as part of a downloadable resource in whole or in part without prior written consent. 

Check our License Agreement here.

 


Q. Can I install my product on multiple computers for use by multiple users.

ACheck our License Agreement here for usage restrictions. To enquire about discounted studio pricing for more than 10 users contact us.
 

Q. Can I share my purchase with a friend, resell it or distribute via download on a blog, or torrent site?

A. No. Files are digitally watermarked and traceable right back to the original purchaser. We live by a 'made by artists, for artists' ethos and by illegally re-distributing our product, you are not only giving away your own competitive advantage for free, you're devaluing the work of a fellow artist. This is also why we keep our prices low, selling entire packs of XXL resolution textures for less than you could buy single low-res texture from regular stock libraries. 


Q. My product won't work/open/install. Can you help?

A. Definitely. If you are having difficulties with a brush or vector pattern installation, please first verify that you are running CS6 or higher Adobe applications as our products are not optimised for use with lower versions then contact us with your order number, a description of the problem, the version of Photoshop or Illustrator you are using along with any screenshots that would help describe the issue you are experiencing. 

Q. I emailed a support question. When will I hear back from you? 

A. We respond to most support questions received during regular studio hours however depending on the day of the week and your location it may take up to 48hours to address your enquiry. Not that we prioritise questions not covered on this support page. 

Customer support is based in Los Angeles
Our studio hours are:

Monday to Friday.
9am to 6pm PST

Whilst we aim to please with product troubleshooting and installation support, we apologise that we are unable to respond to individual requests for texture effects coaching or general design, illustration and software advice.

 

STILL NEED HELP?

Contact Us Here.